All call center agents are provided with individual customer service workstations with the ability to run either Windows or Linux.

Minimum bandwidth of 50kbps per call center workstation is secured through DS-3 lines which are paired for redundancy.

• Voice Over IP and TDM based headsets
• Automatic call recording
• Quality control monitoring
• Voicemail capability (up to 300 seconds per message / up to 500 messages storage)
• Welcome message recordings
• Interactive voice response (IVR)
• Unlimited volume of incoming calls at all times
• 3-way calling for calibration
• Real-time call monitoring capability
• Client online access for monitoring of call system statistics (actual number of calls waiting, abandon, etc)
• Recording and archiving of calls for purposes of validation and quality checks