Inbound Call Center Services
Inbound call center
services deal with calls made by the consumer to
obtain information, report a problem, or request for assistance.
For inbound services, the subscriber typically provides a toll-free number,
with an 800 or 888 prefix so that the caller does not incur
a toll charge.
These types of services are crucial to most major businesses,
such as utility companies and mail-order catalog firms, but
entail a great deal of maintenance and cost for the business.
As such, outsourcing these tasks to call centers is
a sound business approach.
PNI-KMPG's inbound call center
representatives undergo intensive training to prepare them
for undertaking the following inbound services:
1. Customer Services
An integral part of a company's value proposition,
these involve activities that enhance your
customer's level of satisfaction, with the aim of
going beyond their expectations.
Order taking services let you maximize your resources
by allowing customers to call a number to speak to a live
person and ask questions. Our agents are well trained
for handling such calls, taking orders and can
additionally even upsell or cross-sell in the process.
3. Sales and upsells
Our agents are trained to market and sell
additional products and services with
higher value levels than those currently being
purchased or subscribed to by the customer.
4. Lead Generation
This involves gathering data on prospective
consumer interest in your products or services.
This data can then be applied by your company's
sales force as a means of generating sales
5. Tech Support
Services for assisting your customers in solving
specific problems associated with a particular product.
6. Help Desk Services
An information and assistance resource that
answer common inquiries about your products
7. Appointment Setting
An extremely effective marketing tool for mortgage brokers,
financial planners, insurance agents, contractors, and
service oriented businesses.
A tool utilized by social scientists, marketing
researchers, pollsters, and statisticians,
surveys establish the numbers and proportions involving
your products, and measures public opinion on
new products or services.
9. Market Research
The process of systematically gathering, recording and
analyzing data about your customers, your competitors and
your product's niche. Market research is essential
for creating most business plans, launching new products
and services, fine tuning existing ones, expanding into
new markets, etc.