Outbound Call Center Services

Outbound Call Center services pertain to activities where agents place calls to potential customers with the intention of selling products or services to the individual.

PNI-KMPG's call centers offer the following outbound services:

1. Sales, cross sells and upsells
Cross selling is the practice of suggesting related products or services to your customer who is making a purchase. Upselling is a sales technique whereby your customers are persuaded (at the point of sale) to add to their order an item they did not originally intend to purchase, or to order an upgrade.

Cross selling and upselling can drastically increase the revenues of a business.

2. Lead Generation / Completion
Lead Generation refers to the creation or generation of prospective consumer interest or inquiry into your products or services. It is associated with a marketing activity targeted at generating sales opportunities for your company's sales force.

3. Appointment Setting
An extremely effective marketing tool for mortgage brokers, financial planners, insurance agents, contractors, and service oriented businesses.

4. Surveys
A tool utilized by social scientists, marketing researchers, pollsters, and statisticians, surveys establish the numbers and proportions involving your products, and measures public opinion on new products or services.

5. Market Research
The process of systematically gathering, recording and analyzing data about your customers, your competitors and your product's niche. Market research is essential for creating most business plans, launching new products and services, fine tuning existing ones, expanding into new markets, etc.